Warranty Policies – Effective 2-10-2010

What is The Garage Organization Company’s Warranty Policy?

The Garage Organization Company’s products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product, if installed by one of our factory representatives. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

If any parts or hardware are missing, The Garage Organization Company will rapidly provide missing parts. Please contact our Warranty Department at 1-877-797-7225 or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will make every effort to get your parts out rapidly. We inspect every package prior to shipment.

For warranty evaluation, your product must be returned directly to The Garage Organization Company 2501 W. Behrend Dr. Suite 37, Phoenix, AZ 85027. All shipping to Warranty must be pre-paid and insured. The Garage Organization Company cannot be liable for lost in-bound packages. All returned products accepted for repair be clean. Charges will be assessed if cleaning is necessary.

The Garage Organization Company’s products are covered by a one year limited warranty that protects the original owner against manufacturing defects in workmanship and materials, for do it yourself installations. Only original materials and workmanship are covered by this policy. Reasonable wear and tear is not included. Scratches are also not included.

This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.

What does "lifetime" mean?

Our products are covered under warranty, to the original owner, for the lifetime of the product.

Unfortunately, this does not mean your lifetime. Your The Garage Organization Company’s products may not survive to the ripe old age of 70.  We only provide our lifetime warranty when it is installed by one of our factory representatives. We do not and will not warranty any home structures, fixtures, paint, and drywall or make claim to the strength of your home's construction. If you have any questions, please consult a license builder or your homes actual builder.

I bought my product as a factory blemish or “scratch & dent”. Is it covered by warranty?

The Garage Organization Company.com discontinued, special make-up, and slightly blemished apparel and equipment at significant discounts, does not have a warranty. These are sold as-is.

Are scratches covered by warranty?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your The Garage Organization Company’s product, it will eventually begin to show age and wear. The Garage Organization Company’s warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

Is normal wear and tear covered by warranty?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your The Garage Organization Company’s product, it will eventually begin to show age and wear. The Garage Organization Company’s warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

Repair Guidelines

Will my product by The Garage Organization Company be repaired or replaced?

If your product by The Garage Organization Company fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.

How do I send my product by The Garage Organization Company in for repair?

If you're having problems with your product by The Garage Organization Company please send it to us at the following address for inspection and repair or, contact us and we will send out a local factory representative.

The Garage Organization Company
Warranty Department
2501 W. Behrend Dr. Suite 37
Phoenix, AZ 85027

877-797-7225

We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, phone number, and include a street address or a place where someone will be available to sign for a package, since we return items by FedEx. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location.

Please send the product in clean. Soiled or dirty products will be sent out to a professional cleaning service prior to the repair, and we will assess an extra charge for that service. Also, sending out a product for cleaning adds an unexpected delay of two weeks or more.

Our normal turnaround time is about four weeks, usually less. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes "rush" repairs through for special situations. Just let us know.

Do I need a repair authorization number before I send my item in?

The Warranty Department does not require or issue return authorizations for items being returned for evaluation and repair. Once we receive your product, we will assign a repair order number to it, and send a notification with the repair order number and an initial status report.

Who pays for shipping?

As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. The Garage Organization Company will absorb the return shipping charges. If you request that we return your product by the shipping method of our choice. Shipping charges for all non-warranty repairs are at the owner's expense.

How long will my repair take?

Our typical turn around time is three to four weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season our turnaround time can stretch to six weeks. If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.

What do repairs cost?

The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. If you are concerned about the expense, you can ask us to notify you of the repair costs. After your product is assessed, we will send you a postcard with a final estimate, and request that you call us to approve the charges. You may also give us a limit, i.e. "Please notify me if the repair charges exceed $40."

How can I find out the status of my repair order?

You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product by The Garage Organization Company in the Warranty Department, we will send out a communication that will let you know the status of your repair.

Please make sure that the shipping is prepaid and the package is insured for full replacement value. Enclose a short note identifying the problems, and remember to include your street address or a place where someone will be home to sign for a package, since we return items by United Parcel Service. Please mark the areas in question on the product with colored tape or masking tape so we can find them easily, and make sure that your note describes their location.

Please send the product in clean. Soiled products will be sent out to a cleaner prior to the repair and we will assess an extra charge for that service. Also, sending out a product for cleaning adds an unexpected delay of two weeks or more.